ComiXology Urges Users to Change Passwords in Wake of Server Hack

Thu, March 6th, 2014 at 5:56am PST

Digital Comics
Stephen Gerding, Senior Editor

Earlier this morning, digital comics publisher comiXology sent out an email notifying subscribers that it had discovered its database had recently been compromised. While comiXology states that credit card information should be safe -- it does not store card numbers on its servers -- it is suggested users of the digital platform immediately change their password immediately.

Dear Comics Reader,

In the course of a recent review and upgrade of our security infrastructure, we determined that an unauthorized individual accessed a database of ours that contained usernames, email addresses, and cryptographically protected passwords.

Payment account information is not stored on our servers.

Even though we store our passwords in protected form, as a precautionary measure we are requiring all users to change their passwords on the comiXology platform and recommend that you promptly change your password on any other website where you use the same or a similar password. You can reset your comiXology.com password here.

We have taken additional steps to strengthen our security procedures and systems, and we will continue to implement improvements on an ongoing basis.

Please note that we will never ask you for personal or account information in an e-mail, so exercise caution if you receive emails that ask for personal information or direct you to a site where you are asked to provide personal information.

We apologize for the inconvenience. If you have any questions, please contact us by sending an email to support@comixology.com

Sincerely,

ComiXology

Additionally, comiXology sent the following email to retailers enrolled in its online sales program:

Dear Comics Retailer,

In the course of a recent review and upgrade of our security infrastructure, we determined that an unauthorized individual accessed a database of ours that contained usernames, email addresses, and cryptographically protected passwords.

Even though we store our passwords in protected form, as a precautionary measure we are requiring all users to change their passwords on the comiXology platform and recommend that you promptly change your password on any other website where you use the same or a similar password. You can reset your comiXology.com password here.

We also encourage you to change your SMTP password and will need your SMTP credentials again if you wish to continue emailing your users through our service.

We have taken additional steps to strengthen our security procedures and systems, and we will continue to implement improvements on an ongoing basis.

Please note that we will never ask you for personal or account information in an e-mail, so exercise caution if you receive emails that ask for personal information or direct you to a site where you are asked to provide personal information.

We apologize for the inconvenience. If you have any questions, please contact us by sending an email to support@comixology.com

Sincerely,

ComiXology

TAGS:  comixology

 
CBR News

Send This Article to a Friend

Separate multiple email address with commas.

You must state your name.

You must enter your email address.